Refund policy

Last updated: September 27, 2026

Every Meant Forever piece is made to order for you. Because of that, we don't accept returns or exchanges for a change of mind. If something is wrong with your order, we will make it right.

Damaged, defective or wrong item

If your item arrives damaged or defective, or you received the wrong item, email hello@meantforever.com within 30 days of delivery and include:

your order number;
clear photos of the item and the packaging;
for a wrong item, a short video showing the item and card as you received them.

After we review your message, we'll send you a free replacement. If we can't replace it, we'll refund you in full.

Lost or late parcels

Most US orders arrive within about 5–10 business days. If your order hasn't arrived within 19 days of the day you ordered, email us. We'll check with the carrier and, if the parcel is lost, we'll send a free replacement or refund you in full.

Please check your shipping address carefully at checkout. If a parcel is delivered to an incorrect address entered at checkout, contact us and we'll help where we can.

Cancellations

Orders go into production quickly. If you need to cancel, email us as soon as possible. If production hasn't started, we'll cancel your order and refund you in full. Once production has started, the order can't be cancelled.